Quality Assurance

Recognition that remains credible after the certificate is issued

CISCM quality assurance extends from eligibility and evidence review through decision, public verification, monitoring, change control, complaints, renewal and closure.

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Decision Principles

Evidence-Based

Decisions are based on documented evidence that meets the stated requirements.

Consistent

Similar cases are treated in the same way, regardless of when or where they are assessed.

Transparent

Criteria and processes are publicly available before, during and after assessment.

Independent

Assessment is separate from commercial or advocacy functions.

Proportionate

Requirements reflect the level and scope of the credential or recognition.

Documented

All decisions are recorded and can be reviewed or audited.

Monitoring Methods

CISCM monitors credentials, membership grades and accreditation status through multiple methods to maintain ongoing credibility.

Periodic Review

Sample Audit

Documentation

Complaints

Quality
Assurance
Ongoing
Continuous monitoring of status
Triggered
Initiated by specific event
Scheduled
Planned review cycles
Random
Unannounced checks

Renewal

Renewal is not automatic. Holders must demonstrate continued competence and compliance with current standards.

Notification

Holders are notified in advance of renewal requirements and deadlines.

Evidence Submission

Current evidence must be provided showing ongoing competence and practice.

Review

Submitted evidence is reviewed against current standards and requirements.

Decision

Renewal is granted, refused, or deferred with documented rationale.