Raise a concern about service, quality, conduct or public claims
Process
What to Submit
Identity
Name and contact details of the person making the complaint
Details
Clear description of the concern or allegation
Evidence
Supporting documents or records where available
Subject
Identification of the person, credential or organisation involved
How CISCM Handles Complaints
All complaints are handled through a structured process to ensure fairness, thoroughness and accountability.
Acknowledgement
The complaint is received and acknowledged within a defined period.
Initial Assessment
The complaint is reviewed to determine if it falls within CISCM's jurisdiction.
Investigation
Relevant evidence is gathered and assessed. All parties may be contacted.
Findings
A summary of findings is prepared based on the evidence.
Decision
A decision is made and both parties are informed of the outcome.
Remedy
If upheld, appropriate remedial action is determined and implemented.
Closure
The complaint is formally closed and records are retained.